I Fell on Black(Berry) Days…

The Blackberry went kaput today.  The screen flipped out and gave me a weird error.  I called customer service, who transferred me to tech support after re-verifying my info the voice prompt had already gotten from me.  They sent me to Blackberry support who once again (number 3) reverified the same info I had given to a computer and a person.  Luckily, this guy knew his stuff.  He was familiar with the problem and since my laptop was home he said he’d send me the fix.  I went the WHOLE day without the phone.  Of course, an editor of an international magazine I had not communicated with in a few months emailed me during this time to express interest in an article I had pitched to them.

When I got home and started the slowwwwwww process of downloading the programs necessary to getting my blackberry and by extention my life, back in order.  One of the downloads took 2 hours.  No, I am not using a 14.4 baud modem.  I’m using the Verizon Wireless card which never has a problem with speed in my area.  I stream Netflix movies with it so a program shouldn’t be a big deal.  Anyways, I was a bit miffed at the time, but figured it was worth having my addiction back.  Ok, 3 hours in and I finally have all the programs downloaded.  YAY!

Whoops…  now the desk top manager asks for a PIN and password to my phone…  My phone has neither…  I call T-Mobile again.  This time I was smart and after verifying my info I told the voice prompt I needed “Blackberry support” and was able to skip the customer service layover.  Things were moving along.  I was going to have my phone back!

Then the probable happened.  I got ahold of a tech support dolt.  The lady obviously had no F’ing idea what my problem was or how to solve it.  She simply read off of a script- which was basically the email the rep had sent me earlier in the day…  I protested a bit, but she was determined that the script was the answer.  I hung up.

Now time for round 3.

Wish me luck!

Leave a comment

Filed under Uncategorized

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s