The Blackberry went kaput today. The screen flipped out and gave me a weird error. I called customer service, who transferred me to tech support after re-verifying my info the voice prompt had already gotten from me. They sent me to Blackberry support who once again (number 3) reverified the same info I had given to a computer and a person. Luckily, this guy knew his stuff. He was familiar with the problem and since my laptop was home he said he’d send me the fix. I went the WHOLE day without the phone. Of course, an editor of an international magazine I had not communicated with in a few months emailed me during this time to express interest in an article I had pitched to them.
When I got home and started the slowwwwwww process of downloading the programs necessary to getting my blackberry and by extention my life, back in order. One of the downloads took 2 hours. No, I am not using a 14.4 baud modem. I’m using the Verizon Wireless card which never has a problem with speed in my area. I stream Netflix movies with it so a program shouldn’t be a big deal. Anyways, I was a bit miffed at the time, but figured it was worth having my addiction back. Ok, 3 hours in and I finally have all the programs downloaded. YAY!
Whoops… now the desk top manager asks for a PIN and password to my phone… My phone has neither… I call T-Mobile again. This time I was smart and after verifying my info I told the voice prompt I needed “Blackberry support” and was able to skip the customer service layover. Things were moving along. I was going to have my phone back!
Then the probable happened. I got ahold of a tech support dolt. The lady obviously had no F’ing idea what my problem was or how to solve it. She simply read off of a script- which was basically the email the rep had sent me earlier in the day… I protested a bit, but she was determined that the script was the answer. I hung up.
Now time for round 3.
Wish me luck!